AI Policy

1. Our Approach

We regard AI as a tool that supports human judgment and work, and we respect human dignity and rights. Taking into account laws on AI and guidelines such as the Japanese government's AI Guidelines for Business, we work to develop and use AI that is safe and trustworthy.

2. Scope

This policy applies to the development and use of AI in the following areas:

• Developing and providing our own AI products, including the AI call center AIRI
• Using AI in work for customers, such as marketing support
• Using generative AI in internal work

3. Use of Generative AI

We use only the generative AI services we have approved for business use.

We do not enter personal information, confidential customer information, or unpublished information into any service unless we have confirmed, through its settings or contract, that the input is not used to train AI.

We check generated text, images, audio, and other output for factual errors and infringement of third-party rights before using it.

4. Personal Information and Voice Data

Data handled by AIRI, such as call audio, transcripts, and summaries of requests, is handled within the purposes set out in our contracts with customers and in accordance with the Act on the Protection of Personal Information and other applicable laws.

For details on how we handle personal information, see our Privacy Policy.

5. Human Review and Accountability

We do not treat AI output as a final decision. Important decisions that affect the rights or interests of customers or citizens are reviewed by people, and we take responsibility for the results.

AIRI is designed so that requests AI cannot handle, or urgent ones, can be handed over to a human operator.

6. Transparency

Where appropriate, we make it clear to users that they are interacting with AI or that content was generated by AI.

7. Fairness and Safety

We identify risks such as biased or discriminatory output, misinformation, and misuse, and continue to check and improve quality.

8. Respect for Intellectual Property

In IP collaborations and our other businesses, we stay within the scope licensed by rights holders and do not use their works to train or generate AI without permission.

9. Training and Review

We train employees on the appropriate use of AI and review this policy as technology, laws, and society change.